We recently hosted an “ear opening” seminar at Mount Sinai Kravis Children’s Hospital led by Communications and Listening Coach, Sandra Bodin-Lerner.  We learned how difficult it can be to truly be a good listener.  Sandra gave the gathered group of Child Life Specialists many great tools to improve their listening and even walked us through a snowflake making craft.  We ended up creating all different snowflakes from the very same orated instructions!  We all know that no two snowflakes are alike, but when listening, it is important to accurately “hear” what someone is really saying!